Select an item from the list below to find answers to frequently asked library questions.

If you are a current ASUMH student, your student ID serves as your library card. All current ASUMH students automatically have a library account created for them using their current enrollment information. ASU-Jonesboro students who are attending classes on the Mountain Home campus need to present a current photo ID to create a library account.

Community members who reside in the Mountain Home area can establish a borrowing account with the ASUMH library by presenting a current photo ID and supplying current contact information. Non-residents need approval of the library director before establishing a borrowing account with the library. Any member of the public is welcome to use the ASUMH library facilities with the understanding that the needs of current ASUMH students, faculty and staff have first priority.

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Student identification cards are made in the library at no charge to current ASUMH students. In order to have an ID made, present an official copy of your ASUMH class schedule for enrollment verification to the employee at the Circulation Desk in the library. A picture will be taken at that time and ID cards can be picked up in the library within two business days.

If you do not have an official copy of your ASUMH class schedule, ask a library employee about alternate forms of enrollment verification that are accepted.

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The Norma Wood Library utilizes proxy server technology (EZ Proxy) to offer students access to many library resources remotely. To access the databases from off-campus, visit the library's homepage. From here you can either select the database of your choice from the Quick List of Library Databases (on the homepage) or you can visit the library's Virtual Reference Room to read descriptions of each database.

Once you click on the link for your database of choice, you will be directed to a login screen. See image below.

You will be asked to enter your six-digit ASUMH Student ID. This authenticates that you are a current student and are allowed to access the databases. After you have logged in, you will be able to access all the library databases without logging in again as long as your Internet browser remains open.

Having trouble logging in? If you are not sure what your ID number is, you can find it on the official class schedule you received at the beginning of term. For your reference, your ASUMH ID number is the same number used to login to CampusConnect to register for classes and check your grades. If you do not know this number, it can be obtained from the ASUMH Admission Office located on the 3rd floor of Roller Hall.

If you know your ID number and are still having trouble logging in, let us know. For immediate assistance during library operating hours, call us at 870.508.6112. You can also email cybrarian@asumh.edu or use the Ask the Cybrarian question form.

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How do I find out if the library has a particular book?

The fastest and most accurate way to find out if the library has the book you are seeking: use the library's Online Catalog. If you have never used the library catalog before, check out our primer on Searching for Items in the Library Catalog.

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The fastest and most accurate way to find out if the library subscribes to the journal you are seeking: use the library's E-Journal Portal. If you have never used the E-Journal Portal before, check out our primer on Searching for a Specific Article or Journal.

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How do I login to my library account?

To access your library account, visit the library's Online Catalog. Click on the (Patron) button at the top of the page. You will be directed to the library's patron account login page. See image below.

Follow the directions on the Patron login page to access your account. Once you have logged in you can view your personal information, see a list of charged (checked out) items and due dates, renew charged items, see any items you may have on hold and check to see if you have any fines or fees on your account.

If you have questions about any of the information listed on your account, please contact the library by phone at 870.508.6112 or by email at cybrarian@asumh.edu.

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When you borrow an item from the library, you should be given a date due slip along with your item when you check out. Most items in the library have a set check out period, which is listed in the Loan Policy. If you no longer have your date due slip and want to see when your items are due back, you can login to your library account.

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You can renew your checked out library item(s) one time as long as there is not a hold on the item and the item is eligible for renewal. Overdue items cannot be renewed.

• Come into the library to renew; you do not have to bring the item with you
• Call the library at 870.508.6112, and we can renew for you over the phone
• Renew online through your library account; if needed, find out how to login to your library account

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There are three ways you can check your account for overdue items and/or fines:

• Come into the library to check; ask at the Circulation Desk
• Call the library at 870.508.6112, and we can check your account for you
• Check online by logging in to your library account; if needed, find out how to login to your library account

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Current ASUMH students, faculty and staff are eligible to check out and install Microsoft Office Suite Professional on their home computers for academic work at no charge to them. Symantec Antivirus is also available for check out.

If you are a current student and would like to check out an installation disk for Microsoft Office or Symantec AntiVirus, present your student ID at the Circulation Desk in the library and sign a licensing agreement in order to check out the software. Loan period for the installation disk is two days.

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The Norma Wood Library has two conference rooms that are available for patron use. Conference Room 1 has a large table with 10 chairs. Conference Room 2 has an individual study desk, five cushioned chairs with swivel desks and a flat panel TV with attached VCR / DVD player. Rooms are generally available on a first-come, first-served basis but advance reservations may be made at the Circulation Desk by students, faculty and staff. All reservations require 24 hour advance notice.

The day of a reservation, a sign will be posted on the conference room door indicating that the room is reserved for the specified time. If you would like to know if a conference room is available for a specific time or date, please ask at the library Circulation Desk or call 870.508.6112.

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The Norma Wood Library has three network printers for public use; two are black/white laserjet printers and one is a color inkjet printer. By default, all printers in the library are set up to print to a black/white printer. If you have a document that needs to be printed in color, simply change the selected printer in the Print Window to Library-3000DTN (network name for the color printer). Your print window should look something like one of the two examples below.

If you are having trouble selecting a different printer, changing page orientation or with any other print options, please ask any library employee for help.

Printing can be paid for and picked up at the Circulation Desk in the library. Printing fees are as follows:

• B/W laserjet printers - First five pages free, $0.10 per page after first five pages
• Color inkjet printer - $0.10 per page (no free pages)

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