Technical Information - ASU Mountain Home Campus
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Technical Information

 

HELP IS HERE!

Contact the Information Technology Help Desk at:

 870-508-6223

helpdesk@asumh.edu

 Hours of operation: 8am-8pm


Technical Information

Notices
    • ALL student account information has been changed. Click here to learn new student login formats.

    • All firewalls and pop-up blockers must be disabled in order for Blackboard exams and quizzes to function properly. Blackboard requires Java.

    • If you are experiencing problems with the Discussion Board in Blackboard, you need to disengage a popup blocker to allow Active X to run for Blackboard. If you are running Windows Vista Operating System, open Blackboard using Firefox as your browser instead of Internet Explorer 7.0. A free download for Firefox can be found at http://www.mozilla.com/en-US/firefox.

  • For technical problems with a test in Blackboard,
    • If you are running Windows XP, open Blackboard using the web browser Internet Explorer version 7.0 (not version 8.0) or use Firefox as your browser.
    • If you are running Windows Vista Operating System, open Blackboard using Firefox as your browser instead of Internet Explorer 7.0 or 8.0. A free download for Firefox can be found at http://www.mozilla.com/en-US/firefox.

Firewalls

Many public access computers have firewalls installed to protect their networks and prevent unwanted installations of software and possible viruses. If you are having network connectivity issues with your Blackboard resources, we advise you first contact the Help Desk in the labs your are working in to determine if these issues are related to your firewall settings. You may also want to contact your network or system administrator for assistance as well.

Note: There are also software firewalls for home users. If you have installed such a firewall and are facing difficulties connecting to your Blackboard resources, contact your ISP or the manufacturer of your firewall to determine if your software firewall is causing these issues.

Pop-Up/Spam Blockers

If you have installed pop-up/cookie/spam blockers on your computer, you may experience difficulties connecting to Blackboard resources. (i.e. Lightweight chat, Virtual classroom). Here are some instructionson how to enable or disable Ad Blocking and Pop-Up Window blocking with Symantec Anti-virus software.

Anti-Virus Software

ASUMH offers the Symantec® Anti-Virus (SAV) software 10.2 for Vista and 10.15 for Windows XP. It is free to all faculty, staff and all students enrolled in degree-granting programs of the University for both on- and off-campus computers. It is available at the library for a two day check out.

Plug-Ins, Readers and Converters

Required to Effectively use Blackboard Academic Suite